Store Policy

Customer Care

F & B Enterprises provides customer support in accordance with applicable Indian laws and business regulations. Customer care services are offered to assist with order-related queries, product information, vending machine support, and post-sales service, subject to operational feasibility and business hours. While reasonable efforts are made to address customer concerns promptly, F & B Enterprises does not guarantee resolution within a specific timeframe. The company reserves the right to modify, suspend, or discontinue customer care services, in whole or in part, without prior notice, except where prohibited by law.

Privacy & Safety

F & B Enterprises is committed to protecting customer data in compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as applicable.

All personal information collected is obtained lawfully and used solely for legitimate business purposes, including order processing, customer communication, service delivery, and statutory compliance. Reasonable security practices and procedures are implemented to safeguard personal data against unauthorized access, disclosure, alteration, or destruction.

F & B Enterprises does not sell, trade, or rent personal information to third parties. Disclosure of information may occur only where required by law, government authority, or to enforce legal rights. Customers may contact us to request access, correction, or deletion of their personal information, subject to applicable legal and contractual obligations.

Pricing & Payments

All prices are listed in Indian Rupees (INR) unless stated otherwise.
Prices are subject to change without prior notice.
We accept secure payments via approved online payment gateways, bank transfers, or other modes as mentioned on the website.
Orders will be processed only after successful payment confirmation.

Cancellations

Orders can be cancelled only before dispatch.
Once shipped, cancellations will not be accepted.
To request a cancellation, please contact our support team immediately after placing the order.

Warranty & Support

Vending machines are covered under a limited manufacturer warranty, as specified at the time of purchase.
Warranty does not cover damage due to misuse, improper installation, or unauthorized repairs.
Technical support and service details will be shared with the customer post-purchase.